Disc 1. Why conflict management matters ; Adversary system -- Disc 2. Morton Deutsch and the concept of win-win ; Perception, perspective, and punctuation -- Disc 3. Managing multiple and conflicting emotions ; Multiple, complex, and changing goals -- Disc 4. Power-how much we need and how to use it ; conflict styles -- Disc 5. Dysfunctional conflict strategies ; Principled negotiation -- Disc 6. Preparing and arranging to negotiate ; Negotiating conflict resolutions -- Disc 7. Listening in conflict ; Dynamic patterns in close relationships -- Disc 8. Disruptions in close relationships ; How management theories affect conflict -- Disc 9. Nanager's role in dealing with conflict ; Getting professional help with conflict -- Disc 10. Helping others manage conflict ; Moral and cultural conflict -- Disc 11. Managing moral conflict-success stories ; Managing conflict's aftermath -- Disc 12. Teaching our children about conflict ; Conflict management-a success in progress.