Title:
The Six Sigma way : How to Maximize the Impact of Your Change and Improvement Efforts / Peter S. Pande, Robert P. Neuman, and Roland R. Cavanagh.
ISBN:
9780071497329
Personal Author:
Edition:
Second edition.
Publication Information:
New York : McGraw-Hill Education, [2014]
©2014
Physical Description:
xix, 426 pages : illustrations ; 24 cm
Contents:
A powerful strategy for sustained success -- Key concepts of the six sigma system -- Applying six sigma to service and manufacturing -- The six sigma roadmap -- Is six sigma right for us now? -- How and where should we start our efforts? -- Leadership actions to launch and guide the efforts? -- Leadership actions to launch and guide the effort -- Preparing black belts and other key roles -- Training your organization for six sigma -- The key to successful improvement: selecting the right six sigma projects -- Identifying core processes and key customers (roadmap step 1) -- Defining customer requirements (roadmap step 2) -- Measuring current performance (roadmap step 3) -- Six sigma process improvement (roadmap step 4A) -- Six sigma process design/redesign (roadmap step 4B) -- Expanding and integrating the six sigma system (roadmap step 5) -- Advanced six sigma tools: an overview -- Conclusion: Twelve keys to success.
Summary:
Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits.
OCLC Number:
ocn858610935
Availability:
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