A Visit from an Entrepreneur 1 -- Being Successful 3 -- Thinking Differently about Leadership 8 -- Different Strokes for Different Folks 12 -- Leadership Style: Perceptions of Others 15 -- Three Skills of a Situational Leader 23 -- Managing the Performance of Others 25 -- Goal Setting 28 -- Diagnosing Development Level 35 -- Leadership Style Flexibility 51 -- Four Basic Leadership Styles 54 -- Matching Leadership Style to Development Level 62 -- Think Before You Act 72 -- Different Strokes for the Same Folks 77 -- Developing Competence and Commitment 84 -- Turning around Performance Problems 97 -- Sharing What You're Doing 100 -- Understanding the Six Conversations 106 -- Positive Assumptions about People 125 -- Becoming a Situational Leader 129.