Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon.
Title:
Leading loyalty : cracking the code to customer devotion / Sandy Rogers, Leena Rinne, Shawn Moon.
ISBN:
9780814439395
Personal Author:
Publication Information:
New York : HarperCollins Leadership, an imprint of HarperCollins, [2019]
©2019
Physical Description:
xii, 206 pages : illustrations ; 24 cm
General Note:
Pre-publication title: Fierce loyalty
"FranklinCovey"--Back cover.
"AMACOM"--Back cover.
Summary:
"In business, if people merely like you, you're in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans."-- Amazon.com.
OCLC Number:
on1056681333
Availability:
Apple Valley - Galaxie~1
Eagan - Wescott~1
