Section 1: Hospitality ("If they want scrambled egg...") -- Hospitality matters, no matter the business -- Take the word 'no' out of your damn vocabulary -- Cater to the masses, not the classes -- Section 2: You'd better know your numbers -- Working capital is everything -- The pitfalls of property leases -- Know your numbers -- Section 3: The 95:5 rule: What's your 'five'? -- Get to know your 'five' -- Know and leverage your strengths -- Partner with complementary strengths -- Section 4: See the opportunity, seize the opportunity -- A five-year reprieve -- "I wonder if I'll ever have a company that does $10 million in sales" -- Don't ever lose the hunger -- Section 5: Live your leadership -- If you want to lead, listen first -- Be a great teacher -- Change, change, change.