So you're going to manage people. The road to management -- Starting out -- Building trust and confidence -- Show your appreciation -- Being an active listener -- The new manager's job and pitfalls to avoid -- Dealing with your superiors -- Choosing a managerial style of your own -- Tackling your new duties. Building a team dynamic -- Management versus leadership -- Managing problem employees -- Hiring and interviewing -- Training team members -- Managing change : dealing with resistance -- Disciplining the employee -- "Oh my God! I can't fire anyone!" -- Having a legal awareness -- Working with people, building relationships, and managing risks. No secrets -- The human resources department -- The current state of loyalty -- Is there such a thing as motivation? -- Understanding risk inclination -- Encouraging initiative and innovation -- Improving outcomes -- The generation gap -- Managing remote employees -- Social media in the workplace -- Job descriptions, performance appraisals, and salary administration. Writing job descriptions -- Doing performance appraisals -- Salary administration -- Improving and developing yourself. Having emotional intelligence -- Developing a positive self-image -- Managing your own time -- The written word -- The grapevine -- Your best friend : delegation -- A sense of humor -- Managing, participating in, and leading meetings -- Taking center stage : the role of public speaking in your career -- A few body language insights -- The complete person. Coping with stress -- Having balance in your life -- A touch of class.