Introduction: The Anytime, Anywhere Library -- Fostering Social Connections and Local Community During a Global Pandemic / Shaun Briley -- Engaging Your Community with Digital Author Events / Stesha Brandon -- Providing a Seamless Virtual Reference Experience / Lauren Seegmiller -- A Genealogy Library in The Pandemic Age / Cheryl A. Lang -- Hotspot Lending During a Pandemic / Suzanne Wulf -- Moving Health and Wellness Online at Your Library / Bobbi L. Newman -- Community Can Happen Anywhere / Kate Hall and Christophe Andersen -- A New Reader's Advisory Service during the Pandemic / Paige Knotts, Sarah Lane, and Stephanie Fruhling -- Improving Accessibility in Virtual Programs and Services / Carrie Banks and Barbara Klipper -- Storytime in the Summer of COVID-19 / Suzanne DeKeyzer James -- Genealogy Roadshow: Using Partnerships to Enhance Virtual Programming Offerings / DeeDee Baldwin -- Moving the Library's Educational and Career Programming Online / Ashley Welke -- Serving Older Adults During a Worldwide Pandemic / Allan M. Kleiman and Fatima Perkins -- Never Let A Crisis Go to Waste: Removing Customer Barriers During COVID-19 / Cordelia Anderson -- Helping Students Succeed during COVID-19 / Cindy Mediavilla -- Panic, Pivot, & Press Play: Launching Virtual Services for Businesses and Nonprofits / Gillian Robbins and Caitlin Seifritz -- Early Literacy Services During Library Closures / Rachel Payne and Jessica Ralli -- Tech Support in Public Libraries During the COVID-19 Shutdown / Luke Thompson -- Moving Book Clubs and Reader's Advisory Online / Becca Boland -- Connecting Power of Social Media / Tiffany Breyne -- Continuing Cultural Inclusivity Programming during COVID-19 / Nicanor Diaz, Virginia Vassar Aggrey, and Naghem Swade -- Walk This Way: Service Design for Clarity in A Disaster / Jeffrey Davis -- Appendix A: Understanding Your Library's Impact: Assessment and Evaluation of Virtual Services.