After a tragic fire in 1922 that killed 19-year-old chambermaid, Grace Hadley, The Hotel Nantucket descended from a gilded age gem to a mediocre budget-friendly lodge to inevitably an abandoned eyesore -- until it's purchased and renovated top to bottom by London billionaire, Xavier Darling. Xavier hires Nantucket sweetheart Lizbet Keaton as his general manager, and Lizbet, in turn, pulls together a charismatic, if inexperienced, staff who share the vision of turning the fate of the hotel around. They face challenges in getting along with one another (and with the guests), in overcoming the hotel's bad reputation, and in surviving the (mostly) harmless shenanigans of Grace Hadley herself - who won't stop haunting the hotel until her murder is acknowledged.