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1. 
Cover image for Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
by 
Patterson, Kerry, 1946-
Publication Date 
2012
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2. 
Cover image for Crucial Conversations Tools for Talking When Stakes Are High, Second Edition [electronic resource] :
by 
Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al.
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