Part I: The stakes: the high costs of incivility and the potential gains of civility. Clueless ; Sidelined ; Civility buys everything ; The incivility bug -- Part II: Civility checkup: how are you doing and how you can improve. Are you civil? ; The fundamentals ; Judge not ; Give more ; Practice E-civility -- Part III: Lift your organization: cycle to civility. Recruit ; Coach ; Practice -- Part IV: Lift yourself: handling incivility if you're the target. Your antidote to incivility ; Conclusion -- Tools: additional actions to become your best, most civil self -- Actions and impact for your group and organization.