More than instinct: asking better questions, getting better answers -- It starts in your head: deciding whom to interview and why -- Case study: where "clueless" meets "reckless": David Greene from NPR interviews Chrissie Hynde from The Pretenders -- Then it goes to your hands and feet: hunting and gathering your sources -- Then you dig: what you don't know will hurt you -- Now you make a plan: pick a structure, but be ready to abandon it -- Just before you start: a few more considerations before the questions begin -- Okay, go!: starting the conversation and keeping it rolling -- Case study: an interview that started out well, went off the rails, and got better again: Chris Wallace of Fox News interviews former President Bill Clinton -- Don't avoid the hard part: what's most uncomfortable might also be the most important -- Case study: still a classic, and better than Frost/Nixon: Barbara Walters interviews Mike Wallace -- Before and after the interview ends: how to wrap it up well and how to ensure accuracy -- Note taking and recording: you probably won't get sued if you do this properly -- Terms you should know: we use these phrases, but what do they mean? -- Check your ego at the door: interviewing those you love and those you loathe -- Case study: an interview that started out badly, and pretty much stayed that way: Terry Gross of Fresh Air talks to Gene Simmons of Kiss.