Cover -- Copyright -- Table of Contents -- Introduction: Why I Wrote This Book -- Chapter 1: The Generosity Crisis -- Chapter 2: The New Donor Experience -- Chapter 3: Collecting Signals from The Modern Donor -- Chapter 4: The Responsive Framework: An Adaptive Solution -- Chapter 5: The 10 Principles of Responsive Nonprofits -- Chapter 6: Why (and How) You Must Listen to All Your Donors -- Chapter 7: Improving Your Nonprofit by Listening to Your Donors -- Chapter 8: Connect: The Art of Bridging the Gap -- Chapter 9: Building Authenticity and Trust Through Connection -- Chapter 10: Using Suggestions to Grow Relationships -- Chapter 11: Respond to Donors Strategically -- Chapter 12: Case Studies: The Responsive Framework in Action -- Chapter 13: How to Evolve Your Organization to Adopt the Responsive Framework -- Conclusion: The Future of Fundraising -- About the Authors