Scandal and tragedy erupt at an exclusive Paris hotel, where the drama and misfortune of a few complications escalate into a matter of life and death, changing the lives of everyone who passes through its doors.

Known for its luxurious accommodations and bespoke service, the Hotel Louis XVI has been the most lauded boutique hotel in all of Paris for decades, attracting an international clientele of the rich and famous. Now, after four years of renovations and the death of its legendary and beloved manager, it is set to reopen its doors at last. Awaiting the guests is the Louis XVI's new manager, Olivier Bateau, an anxious man whose lack of experience leaves him unprepared. He and his level-headed assistant manager, Yvonne Philippe, both strive to continue the hotel's tradition of excellence. But they quickly realize that anything can happen at any moment, and on one cool September evening, everything does.