Título:
The IT support handbook : a how-to guide to providing effective help and support to IT users / Mike Halsey.
ISBN:
9781484251324
Autor personal:
Información de publicación:
[New York?] : Apress, [2019]
Descripción física:
xvii, 197 pages : illustrations ; 26 cm
Nota general:
Includes index.
Contenido:
Part I: support fundamentals. An introduction to IT support ; Understanding your IT system better ; Understanding your users: how much do they know? -- Part II: support methodology. Flow logic and troubleshooting ; Querying users effectively ; Joining the dots: finding the root cause of an IT issue -- Part III: understanding IT system problems. How IT systems are structured ; The human factor ; The peripheral problem ; Building and environmental factors -- Part IV: documentation and reporting. Why good documentation matters ; Creating troubleshooting guides ; Creating and managing paperwork ; Harnessing system and error reporting in Windows ; Obtaining advanced error and status information on PCs -- Part V: providing remote support. Remote support tools ; Gathering information remotely ; Helping your users to help you.
Síntesis:
"Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive"-- Publisher's description.
DAK_SUBJECT_TERM_DISPLAY:
DAK_SUBJECT_TERM:
DAK_OCLC_NUMBER:
on1106174100
Disponibilidad:
South St. Paul - Kaposia~1
