Step 1 build some bridges: why don't people tell me things? -- Step 2 ask, 'who's your hero?': one unmotivated person can ruin your beautiful plan -- Step 3 get out your secret agent glasses: why aren't they listening?! -- Step 4 get 'em coming and going: meetings people show up for and minutes people read -- Step 5 find your tribe: the personality of a team -- Step 6 keep the beat and put on your party hat: we're working well; how do i keep it going? -- Step 7 keep calm and carry on: handle emergencies wisely -- Step 8 be a tourist: why do the other locations seem so disconnected? -- Step 9 feed your team -- Step 10 walk the line: people, process, and the fine art of nagging.