PART 1: THEORY -- Review of the literature: technical services redesign and reorganization / Laurie Lopatin -- What is technical services?: perspectives from the field and from LIS education / Pat Lawton, Deborah Rose-Lefmann -- Staffing trends in academic library technical services / Vicki Toy Smith, Kathryn Etcheverria -- Change and adaptation in the technical services of a group of mid-sized academic libraries: a 14-year overview / Pamela Cline Howley -- Quality cataloging with less: alternative and innovative methods / Mary L. Mastraccio -- Name and role of the cataloger in the twenty-first century / Nadine P. Ellero -- PART 2: CASE STUDIES -- Redesign of database management at Rutgers University libraries / Ruth A. Bogan -- Successfully merging workflow and personnel in technical services: a management perspective / Ann Branton -- Workflow analysis as a basis for organizational redesign at McMaster University library / Cheryl Martin -- Centering technical services: developing a vision for change at Union College / Annette M. LeClair -- Merging departments in a small academic library / Rhonda R. Glazier, Dr. Jack D. Glazier -- Creating career paths for cataloging support staff / Karen M. Letarte [and others] -- Navigating toward the future, building on our strengths: reorganization and change at Emory University libraries / Susan B. Bailey -- Technological change and technical services: a case study of a mid-sized research library / Karen M. Ramsay -- Personnel turnover as impetus for change / Martha Ann Bace, Patricia Ratkovich -- Shifting duties and responsibilities of technical services staff / Karen Davis [and others] -- Technical services between reality and illusion: reorganization in technical services at the Ohio State University libraries -- questions and assessment / Magda El-Sherbini -- Shuffling the deck: two reorganizations at the University of Massachusetts Amherst / Patricia S. Banach -- Redesigning technical services in an academic law library / Andrea Rabbia -- National cataloging and indexing program for United States government publications: innovative responses to challenges created by online publishing / Thomas A. Downing -- A vision for the future: Cornell University's Geospatial Information Repository (CUGIR) / Elaine L. Westbrooks.